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- Terms and Conditions - PDF (85KB)
- The Pilot
- Your right to cancel
- Contact with Users
- Internet Services
- Relay Services
- Contacting the 999/112 Emergency Services
- Appropriate Use of the Service
- Things we may have to do
- Your Responsibilities
- Our Rights to Bar or Disconnect your myFriend service
- Limitation of Liability
- Changes to the terms and conditions
- British Sign Language - Definitions
myFriend is software supplied freely to users during the period of the REACH112 pilot (see www.reach112.co.uk).
The Reach112 pilot phase runs from the 1st May 2011 to the 31st June 2012. In using the myFriend software free of charge you will be participating in the REACH112 pilot. You are encouraged to use it to make calls as frequently as you can.
During the pilot you will be offered the chance to make calls to BT and other service providers' telephone numbers through relay services (video, voice and text). The terms associated with these offers will be advised. You will be duly notified of any charged service before you are offered the opportunity to use it. Use of myFriend does not infer any commitment on your part to enlist in chargeable services.
myFriend and myFriend mobile software is provided as a free download for the duration of the REACH112 Pilot. The software allows users to communicate with one another in video, voice and real time text, or in any combination of these (Total Conversation). Requirements for hardware and help in the use of the software is provided at www.myfriendcentral.com. Information is provided online in British Sign Language and in English text.
Personal users are urged to invite other people (e.g. friends, relatives and carers) to download and use the software for Total Conversation calls.
myFriend is software developed and owned by Aupix Ltd (www.aupix.com).
myFriend and myFriend Mobile applications require user registration on the Aupix infrastructure. Users may register on a website such as www.myfriendcentral.com.
myFriend software requires access to the Internet in order to work. Internet access may be provided through fixed line broadband, wireless connection to fixed broadband, or mobile broadband all of which are available from commercial ISPs (Internet Service Providers). Limitations placed on Internet access by ISPs may limit the functionality of the myFriend software. Please note that the myFriend service providers have no control over the quality of the Internet service that your ISP offers.
- British Sign Language - The Pilot
REACH112 is a pilot project set up with part funding from the European Commission. Its aim is to create a national pilot of Total Conversation for Deaf sign language users, for hard of hearing people, for those with learning disabilities and others who have difficulty in using voice telephones. The project also aims to address some of the telecommunications issues of elderly people. Those who fall into the categories above and the friends, relations and professionals engaged with the above groups of people are also entitled to use the myFriend application for personal and not-for-profit use.
These terms and conditions apply from 5th April 2011. We ask you to accept these terms when you register and your activation of the service means that you accept them. We may update these terms and conditions periodically.
- British Sign Language - Your right to cancel
You are entitled to cancel this Agreement and your software registration at any time.
Please note that by using the Service you will be deemed to have accepted these terms and conditions.
- British Sign Language - Registration
All users of the service are required to register, provide their valid contact address and provide basic details of their health or any disabilities. This information is important in order to place calls to other users and to link the appropriate services to you if you need the Emergency Services.
All personal data collected is stored securely and separately from information relating to the calls themselves. The information is stored by Aupix in keeping with the requirements of the Data Protection Act. No personal information will be supplied to any commercial organisation or third party.
Users can inspect and change their registration details at any time by logging in at http://www.myfriendcentral.com/index.php/sign-in
- British Sign Language - Contact with users
The REACH112 project will provide reports containing no personal information to the European commission on the development of the service and the extent of use. Because this is a pilot service, the project will consult with users from time to time to determine their experiences.
Between 1st March 2011 and 30th June 2012, it is possible that users will be contacted either by email, direct mail or through myFriend itself to request that you take part in the pilot by answering questions regarding the use of the system or to make test calls.
- British Sign Language - Internet services
myFriend mobile is an application for use on your mobile phone. In normal circumstances you should use the settings which allow you to register through a wireless or wifi connection. myFriend mobile can also be set to connect through your mobile phone provider – that is through mobile broadband. Most contracts now allow you to use the Internet but have a monthly limit. You should be aware that if you exceed this limit, mobile broadband can be costly. Refer to your contract with your provider and especially to the terms that apply when outside the UK.
WiFi provision varies in quality and bandwidth. Some Internet services are of low quality and may not adequately support a full Total Conversation call. Some Internet services will block myFriend calls.
REACH112 may monitor these problems, but are not responsible for the quality of the service provided.
- British Sign Language - Relay Services
As well as using myFriend to make Total Conversation calls to other users, you will be able to use interpreting and relay services. REACH112 will provide a partial relay service, from May 2011 until May 2012, but will not be responsible for other services, which can be connected with myFriend.
- British Sign Language - Contacting the 999/112 Emergency Services
As part of the REACH112 Pilot, it will be possible for users of myFriend to make emergency calls to the UK emergency services. An announcement will be made when it is possible to use this service to contact the Emergency Services.
Messages sent to the emergency services will be given the same priority as 999 emergency voice calls. As with the standard 999 emergency calls if you misuse this service action may be taken against you, this will include, but not be limited to, your myFriend number being withdrawn.
The Service is not designed to replace the 999 or 18000 services, if you can use either of these services then you should use them in an emergency situation
Until you receive acknowledgement from the Emergency Services operator that your call is being dealt with you must not assume that the incident is being addressed.
- British Sign Language - Appropriate Use of the Service
We require you to use this service in an appropriate and proper manner (see below for more detail on this)
- British Sign Language - Things we may have to do
This is a pilot service, so it might be necessary for us to alter your myFriend telephone number, temporarily suspend your service (or any part of it) for operational reasons or in an emergency, or bar certain numbers from the service on a temporary or permanent basis in order to prevent fraud or in circumstances where we would suffer direct loss.
- British Sign Language - Your Responsibilities
You agree and warrant that all factual information you provide to us is correct.
You must not use or permit anyone else to use your myFriend account or the service fraudulently, or in connection with a criminal offence, in breach of any law or statutory duty.
You agree not to make a call or send a message containing pictures or video or send, upload, download, use or re-use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance (including to our staff) or a hoax, in breach of any rights or privacy or otherwise unlawful.
You agree not to cause annoyance, inconvenience or needless anxiety as set out in the Communications Act 2003;
You agree not to persistently send unsolicited communications or to make persistent unsolicited calls.
- British Sign Language - Our Rights to Bar or Disconnect your myFriend service
We may at our discretion bar or disconnect your myFriend service at any time, if we have reasonable cause to suspect fraudulent use connected to the service.
We may bar or disconnect your myFriend service if you fail to comply with the Terms and Conditions in any material way:
- if you are persistently abusive, make threats, repeatedly cause a nuisance or annoyance or otherwise act illegally towards our staff or property, or that of our agents;
- if you use or permit any other person to use the Service unlawfully
- if you do anything or permit anyone else to do anything which we reasonably think adversely impacts the Service to other myFriend customers or may adversely affect the network.
- British Sign Language - Limitation of Liability
We have no liability to you other than to exercise the reasonable skill and care of a competent Total Conversation provider or retailer.
We do not accept liability for indirect loss, such as loss of profit, loss of business, costs, expenses (unless such losses were reasonably foreseeable to both of us if or when a contract was entered into), or any other form of economic loss.
If we cannot provide the Service to you because of something beyond our reasonable control, we will not be liable to you for this.
- British Sign Language - Changes to the terms and conditions
We reserve the right to change our terms and conditions of service. We will notify you of any changes by messages via the Service (such as videomail, text or media message) or by email or when you next log on to the myFriend application.
We will not notify you of any call charges for premium rate services operated by third parties. Details of these charges and any changes will be available on our website myfriendcentral.com. Please check these before calling premium rate numbers.
- British Sign Language - General
If you do not want your number displayed in the public directory, please select the option on the sign-on page at www.myfriendcentral.com.
Otherwise you agree that our service may allow the display of your myFriend telephone number in the directory. Please note your number will always be disclosed in relation to calls you make to emergency services.
Users are expected to use the myFriend service reasonably and appropriately. We do not set a maximum length of call at this time but reserve the right to impose limits in case of over-use by any a caller or group of callers.
These terms and conditions are governed by the laws of England and Wales.
- Category: Legal statements
- Published on Friday, 06 May 2011 15:20
- Written by Site admin
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